Complaints and Problems

Firstly, we are sorry that you had a problem!

If you have a complaint about your order, please send an email to sales@hijabalhoor.com with your Order Number and details of what is wrong. We normally reply to the email within 1-2 working days.

Alternatively, you can write a message on WhatsApp (or SMS) to +92 326 0644448.

You can also use our social media handles to register a complaint.

All complaints are normally processed within 1-2 working days.

Cancellation Policy

You may cancel any order within 12 hours of placement. Post expiry of the aforementioned period, no cancellation requests shall be entertained by us.

Returns, Exchanges and Refunds

1. We operate a no return, exchange and no refund policy except where the goods you receive are different from what you have ordered on our website or defective or damaged.
2. All goods being returned need to be sent by courier to Plot#136B, S.I.E III(EPZ), Gujranwala.
3. We only accept returns of goods within 3 days of you placing an order through our website.
4. Goods that are returned to us must be in a condition that they can be sold again.
5. We will credit any refund for any goods returned and that are in a saleable condition within 3 days of receipt of the goods by us.
6. Instead of a refund, we may also provide you with store credit so that you can exchange the goods you want to return to purchase any other items from our website of the same value.
7. You will be responsible for paying for your own shipping costs for returning any goods. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

Return Window

You may return your order within 03 days of receiving the item. We regret that we cannot accept returns beyond this period.

Condition of the Item

The item should be in the same condition you received it, unworn and unused, with tags, and in its original packaging.

Return Shipping

The customer is responsible for the return shipping charges. These costs are non-refundable. To ensure we receive your returned item, we recommend using a trackable shipping service or purchasing shipping insurance.

If you would like us to create a return for you, please let us know and our rider will pick the item from your address (return charges apply).

Refund Policy

Approval of Refund

Upon receipt and inspection of the item at our office, we will send you an email notification about the status of your refund. If the item meets our return criteria, the refund will be approved.

Refund Processing

Once approved, your refund will be processed, and a credit will be automatically applied to your original method of payment. Please allow 2-3 working days for the transaction to be completed.

Other Notes about Returns

Please note that the item is the customer's responsibility until it reaches us. We cannot issue refunds for items we do not receive. Sending the item through a tracked method will help avoid such circumstances.

We at Hijab Al Hoor are grateful for your business and your understanding of our return and refund policy. Please feel free to reach out if you have any further questions. We are here to make your shopping experience as smooth and enjoyable as possible.