FAQs
Product & Fabric
1) What fabric is this hijab?
Each product page clearly mentions the fabric (Georgette / Crinkle Silk / Plain Silk / Organza / Lawn). If you’re unsure, message us on WhatsApp and we’ll guide you.
2) Is the hijab see-through?
Some light shades may be slightly sheer under bright light. For full coverage, we recommend using an undercap (especially with lighter colors).
3) Is Georgette slippery?
Georgette is generally easy to manage with a neat drape. For extra grip, use an undercap and magnets/pins.
4) Will I need pins or magnets?
You can style with magnets for a clean look (recommended for daily wear). Pins also work, especially for a tighter hold.
5) Is it breathable for Pakistan weather?
Yes—Georgette and Lawn are great for everyday use. For hot days, choose lighter shades and pair with a breathable undercap.
6) Is it suitable for daily wear or events?
Yes. Georgette is perfect for daily wear + office looks, and also styles beautifully for dinners and events with a polished drape.
7) Does the fabric wrinkle easily?
Georgette is relatively low-wrinkle compared to many fabrics. Steam/low-heat ironing helps keep it crisp.
8) Will the color fade after washing?
With gentle care, colors stay beautiful. Avoid harsh detergents and direct sun drying for best results.
Size & Measurements
9) What are the hijab measurements?
Measurements are mentioned on each product page. If you want full coverage, tell us your preferred style (front coverage / full back coverage) and we’ll recommend the best option.
10) Which hijab size is best for full coverage?
For full coverage and comfortable styling, we recommend wider/longer sizes where available. WhatsApp us your styling preference and we’ll suggest the best fit.
Colors & Matching
11) Are product photos true to color?
We try our best to show true shades, but slight variations can happen due to screen brightness and lighting.
12) Can you help me match a hijab with my outfit?
Yes! Send your outfit screenshot/photo on WhatsApp and we’ll suggest the closest matching shades and confirm availability.
Styling & Accessories
13) Do you sell accessories like magnets/pins/undercaps?
Yes, we offer accessories (where available). You can find them in the Accessories section or ask on WhatsApp.
14) Which undercap works best with Georgette?
A comfortable undercap helps with grip and keeps the hijab in place. For a clean look, pair with magnets.
Bundles, Deals & Promo Codes
15) Do you offer bundles?
Yes! We offer bundle deals (2/3/6 pieces) depending on stock and season.
16) Can I mix colors inside a bundle?
Yes—mix and match is available for bundles (subject to stock). Send your preferred shades and we’ll confirm.
17) How do I apply a discount code?
Add your items to cart → go to checkout → enter the code in the “Discount code” box → apply
18) Can I use discount codes on sale items?
If an item is already on sale, some codes may not apply. If your code doesn’t work, message us and we’ll help.
Order, Delivery & Tracking
19) Do you offer Cash on Delivery (COD)?
Yes, COD is available in most cities across Pakistan (subject to courier serviceability).
20) How long does delivery take?
Delivery usually takes 2–5 working days depending on your city and courier route.
21) How can I track my order?
After dispatch, we share the tracking details via WhatsApp/SMS (where applicable). You can also request tracking anytime.
22) Which courier do you use?
We ship through trusted courier partners available for your city to ensure safe delivery.
Exchanges, Returns & Refunds
23) What is your exchange policy?
We offer exchanges in case of wrong item / damaged item / missing item (reported within the allowed time).
24) Can I return if I don’t like the color?
Since colors can vary slightly due to screen/light, we recommend confirming shade via WhatsApp before ordering. Returns/exchanges depend on the product category and condition.
25) What items are non-returnable?
For hygiene reasons, undercaps and some accessories may be non-returnable (if opened/used). Sale items may also have different rules.
26) What if I receive a damaged or wrong item?
Please share an unboxing video and photos within 24 hours of delivery. We’ll resolve it quickly with an exchange/support.
27) Who pays shipping for exchanges?
If the mistake is from our side (wrong/damaged item), we handle it. Otherwise, shipping may apply based on case.
Care Instructions
28) How should I wash my hijab?
Hand wash is recommended. Use mild detergent and cold water.
29) Can I iron it?
Yes—use low heat. Steam is best for a smooth finish.
30) How to keep the fabric looking new?
Avoid harsh detergents, don’t soak for long, and dry away from direct sunlight.
Payments & Support
31) What payment methods do you accept?
COD, online payment options (where available), and bank transfer options may be available.
32) How can I contact you?
You can message us on WhatsApp anytime. We typically respond as quickly as possible during business hours.
